You have 30 days from receipt of your package to return any merchandise for a full refund or exchange. Apparel items must be unworn and in original condition. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
To process a return/exchange complete the return portion of your packing slip and include it with your package. Mail your return to:
The View Studio Returns / c/o St Andrews Aquarium
IF YOU HAVE ANY QUESTIONS PLEASE SEND AN EMAIL TO: firstname.lastname@example.org
Here are the details of our policy:
* Please email us immediately at email@example.com if you would like to change or cancel your order. If the order has not been shipped, we will gladly process your request.
* We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs.
* If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
* All items must be in brand new condition.
* ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. MERCHANDISE MARKED AS CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL ON CLEARANCE ITEMS.
*The View Studio reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.
* Once you have sent us your return, it generally takes 1-2 billing cycles after we receive the return for the refund to be reflected on your credit card statement.